- How we collect and use your personal information
- Your right of access and correction to your personal information
- The steps we take to protect your personal information
What is “personal information”?
“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not.
What is “sensitive information”?
“Sensitive information” is a sub-set of personal information. Sensitive information is information about an individual's "racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual orientation or practices, criminal record, health information, age, genetic or biometric information or biometric templates."
How we collect and use your personal information
Generally, the type of personal information we collect about you is the information included in your application or resume, for example, your name, mailing address, telephone number, e-mail address, career history, education, details of any competency tests or other information relating to your career.
Where practical we collect your personal information directly from you. We may collect personal information about you when you deal with us by telephone, letter, e-mail, or when visiting our website.
In some circumstances, we may also collect sensitive information about you. When we collect this type of information we will obtain your consent.
We collect personal information for any one or more of the following purposes:
Assisting you in finding or retaining work
Assisting in your career performance or management
Any test or assessments you may undertake
To facilitate services to or by us, where your organisation is a client or service provider or potential client or service provider
There may be occasions when we obtain personal information about you from a third party; for example, from your nominated referees; when receiving the results of a psychological or competency test; or obtaining performance feedback from a previous employer or professional associate. If we don't have your prior consent, we will take reasonable steps to inform you that we have collected personal information.
You are not obliged to give us your personal information, however if you do not provide us with the information we seek we may not be able to provide you with the full range of our services.
Use and Disclosure of Information
We will only use your personal information for the purpose for which it was collected which is related to the product or service we provide to you, or in accordance with the Act, such as where you have consented or for a purpose for which you would reasonably expect us to use your personal information. Your personal information may be disclosed to:
Clients who may wish to engage your services
Organisations that conduct competency or psychometric tests
A workers compensation body
Suppliers of services to us
The Australian Federal Police
Educational or vocational organisations to verify your qualifications
All our employees are required to act impartially and with integrity, and are accountable for their behaviour in order to provide a responsive service.
If we engage third party contractors to perform services for us which involves handling personal information we will take all reasonable steps to prohibit the contractor from using personal information except for the purposes for which it was supplied.
Access and Correct Information
We will take all reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date.
Security of Information
Your personal information may be stored in hardcopy or electronically. We will take all reasonable steps to secure your personal information, and to protect it from misuse and loss, and from unauthorised access, modification or disclosure. Electronic information is protected by various security measures and access to information and databases is restricted, by password protection and physical security measures, to our employees and officers. Although we take all reasonable steps to protect your personal information, no data transmission over the internet can be guaranteed as completely secure. While we strive to protect such information, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. We will take all reasonable steps to lawfully and responsibly destroy or permanently de-identify personal information when it is no longer needed for any purpose.
You may make a complaint about a breach of the Australian Privacy Principles by us. We will investigate and endeavour to resolve any complaints as soon as reasonably practicable. All complaints should be addressed to:
The Privacy Officer
Level 4, 90 William Street
MELBOURNE VIC 3000
If we are unable to resolve your complaint or you are unhappy with the outcome, you can contact the Office of the Australian Information Commissioner via its enquiries line 1300 363 992
or website http://www.oaic.gov.au
to lodge a complaint.